Terms and conditions
Store policiesIn today’s world we believe that honesty is the best policy. That’s why we offer fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
All our works are originals, handmade and uniq we do not produce in large quantities.Please note, that there is always possibility that the colour of the product may slightly vary. Products can look differently under different light.
Shipping Policy:
In case you cannot find your country in our list, please contact us, we will do everything possible to meet your requirements.We offer following delivery options:
1) Via Lithuanian Post: Shipping time depends on the region, it can take 2-15 days. After placing the order we will contact you individually about more precise delivery timeline. Cost of shipping to Europe is from 4.99 EUR; US & Canada from 15.00 EUR.
2) Within also offer delivery via Omniva parcel machines: Shipping time depends on the region, it can take 2-15 days. After placing the order we will contact you individually about more precise delivery timeline. Cost of shipping to Europe is from 4.99 EUR; US & Canada from 15.00 EUR.
Currently we ship to the following countries: US & Canada, Ireland, Austria, Belgium, Bulgaria, Denmark, Estonia, Greece, Spain, Italy, UK, Cyprus, Latvia, Poland, Croatia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, France, Romania, Slovakia, Slovenia, Finland, Hungary, Germany, Czech Republic, Sweden.
Returns:
We hope that our products will make you happy. In order to protect goods from shipping damage we pack them carefully and mark the package as fragile. In case you will receive your order damage or broken, please contact us within 5 working days via our email and we will discuss with you the best option to solve the problem.
Payments:
Currently we offer these payment options:
• By Paypal
• By Stripe
• Transfer to the bank account
We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household or per order. In case we make a change or cancel an order, we will notify you by contacting the e-mail or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate information for all purchases made at our store, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Privacy policy
Playwithclay values and protects the privacy of its customers, and in this Privacy and Cookie Policy (the "Policy") we provide a clear and transparent statement of the principles of collection and use of information on our website, as well as other information about Playwithclay's policies and principles for ensuring the protection of personal data.
The Policy applies when you visit Playwithclay's website, order goods from our online shop, or subscribe to our newsletter. This policy is also intended to inform you about other personal data processing operations carried out by Playwithclay and the main provisions designed to ensure your privacy.
When processing personal data, we comply with the requirements of the European Union Data Protection Regulation 2016/679, the Law on Legal Protection of Personal Data of the Republic of Lithuania, the Law on Electronic Communications of the Republic of Lithuania, other relevant legal acts and the instructions of the controlling authorities.
Persons under the age of 16 may not submit any personal data through our website. If you are a person who is under the age of 16, you must obtain the consent of your parents or other legal guardians before submitting personal information.
Processing of personal data by Playwithclay
In order to ensure transparency and responsible processing of personal data, we inform you that Playwithclay processes personal data for the following purposes:
to conclude and execute contracts,
to administer the customer database, including the administration of customer complaints;
providing e-commerce services;
direct marketing, including sending newsletters;
improving the quality of services.
What personal data is collected and processed?
Playwithclay collects and processes the following categories of personal data:
basic data that are necessary for the purposes listed above: name, surname, contact details, etc.;
data necessary for the provision of services or the sale of goods: order data, billing information, data related to payments, etc.;
data relating to the use of services, such as the amount of use of the service, data collected by means of cookies or other similar technologies, etc.;
other data which are collected on the basis of your consent and which are defined by nature at the time your consent is requested.